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Exam 2: Process Strategy and Analysis

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Question 101

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________ involves estimating the proportion of time spent by people and machines on activities,based on a large number of observations.

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Question 102

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A process selected for reengineering should be a:

A) core process.
B) front-office process.
C) hybrid office.
D) back office process.

E) A) and B)
F) None of the above

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Question 103

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The ________ in a service blueprint separates which steps are in view of the customer from those that aren't.

A systematic approach to process analysis includes the step:

The product-process matrix used to analyze manufacturing operations brings together the elements of:

Consider the four steps in a time study.If an analyst were to make a mistake,during which step would the impact on the standard time be the greatest? Explain your reasoning.

Scenario 2.5 A job consists of three distinct work elements that were timed with a highly accurate Swiss watch by a trained industrial engineer wearing a pristine white lab jacket and carrying an official-looking clipboard.Worker ratings were less inflated by the newness of the job elements to the worker than by the overall nervousness of the worker.The engineer recorded ten observations and assigned the performance rating that is recorded in the bottom row of the table under the corresponding work element.All recorded times are in seconds. -Use the data in Scenario 2.5 to answer this question.If the rating factor is 15%,what is the normal time for Element 2?

A flowchart created at the strategic level of an organization should show:

Scenario 2.4 A company is considering two options for the production of a part needed downstream in the manufacturing process.Particulars are as follows: -Use Scenario 2.4 to solve this problem.What does the company save each month by selecting this low-cost option (for monthly requirements of 3,000 units) ?

Gaps between actual and desired performance are called ________.

Front offices typically emphasize:

________ automation can handle various products through programmability.

A job process should be preferred when:

________ reflects the ways in which customers become part of the process and the extent of their participation.

What are three principles of process strategy that should govern choices that process designers make? Provide examples of well-conceived process strategy choices to illustrate each of your three principles.

The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent.How long will it take to produce the eighth unit?

Work sampling is most often used in situations in which:

A(n)________ is a bar chart on which the factors are plotted in decreasing order of frequency along the horizontal axis.

Define economies of scope,and identify how they relate to flexible automation.

The best data analysis tool for recording which gas pump most customers use would be a checklist.