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Exam 13: Communicating

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Question 41

Multiple Choice

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Which of the following is a disadvantage of oral communication?

A) The sender has no control over the message after it is released.
B) The sender lacks immediate feedback.
C) It can lead to spontaneous responses.
D) The receiver may not understand parts of the message and feel frustrated.
E) The message must be longer to include answers to anticipated questions.

F) A) and D)
G) B) and D)

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Question 42

True/False

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The fewer authority levels through which communications must pass, the more information will be lost or distorted.

A) True
B) False

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Question 43

Multiple Choice

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Gabriel, a senior employee, has been assigned a task by his manager, Sarah. He has been asked to monitor the activities of some employees in the team who have recently joined, and to report to her if he finds them engaged in anything potentially harmful. Gabriel finds that the new employees were spending far too much time on social networking sites at office. However, instead of reporting this to Sarah straightaway, he advises them to refrain from using those sites in the future. Moreover, he tells Sarah that the new employees were doing their work effectively. In this scenario, Gabriel has engaged in _____.

Which of the following is true of communication?

Which of the following is most appropriate for routine messages that do not require the exchange of large quantities of complex information?

Which of the following is a disadvantage of using e-mail at work?

Michael, an American sales manager, travels to Brazil to make a business presentation. His counterpart, Estefan, does not speak English very well. During the presentation, when Michael pauses after a question, Estefan takes a long time to respond. When he does respond, he uses poor grammar and mispronunciation. Which of the following is the reason for Estefan's reaction?

Which of the following is a disadvantage of using electronic media at work?

E-mail is most appropriate for confidential information, resolving conflicts, or negotiating.

Scenario B. Use the information given below to answer the questions that follow. The CEO of Cardinal Trucking Corp. sends a memo to his Vice Presidents regarding new procedures for succession planning in their company. The Vice Presidents meet each other informally, in pairs, to discuss the new procedures. When the procedures are announced to the other employees, they form feedback teams. These teams draft memos providing feedback to the Vice Presidents and CEO regarding the advantages, disadvantages, and potential problems with the new procedures. -The original memo sent by the CEO is an example of:

What is meant by a boundaryless organization?

Scenario A. Use the information given below to answer the questions that follow. Several people are having a conversation during lunch break at an office. Sarah repeatedly speaks to Jonathan, but he does not appear to understand what she is saying. This may be because he interrupts her before she finishes speaking. He assumes that he has understood her message. -The conversation described above is an example of:

_____ refers to the flow of information from higher to lower levels in the organization's hierarchy.

What are the advantages and disadvantages of written communication?

Scenario A. Use the information given below to answer the questions that follow. Several people are having a conversation during lunch break at an office. Sarah repeatedly speaks to Jonathan, but he does not appear to understand what she is saying. This may be because he interrupts her before she finishes speaking. He assumes that he has understood her message. -In this situation, if Jonathan is ignoring some of the information given by Sarah, it would be an example of:

Harry, an employee at Global Corp., has recently joined the company and is being trained at present. However, he is not able to communicate well with his trainer, Barbara. As a result, Barbara feels that Harry does not have the appropriate attitude or the will to work. She speaks to Harry about the matter, but feels that Harry is not sincere enough in his statements since his past behavior has prejudiced her. In this scenario, Barbara's _____ processes do not allow her to interpret Harry's statements correctly.

A process in which information flows in a single direction, from sender to receiver, with no feedback loop is referred to as:

Hiring and retaining talented people is easier because virtual offices support scheduling flexibility.

What is meant by open-book management?

Which of the following is a disadvantage of written communication?