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Which of the following is a way to simplify a job's mental demands?


A) Enforcing stringent quality control standards
B) Training employees to multi-task between different job duties
C) Providing social-media tools to simplify information sharing
D) Providing comfortably designed office chairs
E) Enhancing the information processing functions of the job

F) B) and D)
G) B) and E)

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Job extension is defined as moving employees among several different jobs without changing the nature of the jobs the employee handles.

A) True
B) False

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Which of the following best describes ergonomics?


A) The study of the interface between individuals' physiology and the characteristics of the physical work environment.
B) The study of jobs to find the simplest way to structure work in order to maximize efficiency.
C) The study of the tasks, duties, and responsibilities for employees in a new job.
D) The study of the knowledge, skills, and abilities of the job.
E) The study of the relationship between intrinsic rewards and employee motivation in the context of human resource management.

F) A) and B)
G) C) and D)

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Which of the following is true of self-managing work teams?


A) Team members' job duties are narrowly defined.
B) Team members usually share work assignments.
C) Team members' joint responsibilities are minimal.
D) The supervisor ensures a high degree of centralization in functioning.
E) The responsibility of the team members is limited to their individual tasks.

F) C) and E)
G) A) and E)

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It can be most beneficial to simplify jobs where _____.


A) the employees seek challenges and new demands
B) the costs of errors are severe
C) the scope for errors is minimal
D) the employees do not engage in multi-tasking
E) the information-processing requirements of the job are minimal

F) A) and D)
G) C) and E)

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Carla Warne is an HR executive looking for a new job.She comes across an advertisement in a newspaper seeking applications for the post of an HR manager.The advertisement exclusively highlights requirements such as strong communication skills,excellent teamwork,and leadership skills.These requirements constitute the _____.


A) Knowledge
B) Personality traits
C) Skill
D) Responsibility
E) Ability

F) C) and D)
G) None of the above

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In the 1930s,the U.S.Department of Labor created the _____ as a vehicle for helping the new public employment system link the demand for skills and the supply of skills in the U.S.workforce.


A) Career Development Facilitator (CDF)
B) Dictionary of Occupational Titles (DOT)
C) Occupational Information Network (O * NET)
D) Standard Occupational Classification (SOC)
E) Selected Characteristics of Occupations (SCO)

F) C) and D)
G) A) and E)

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_____ involves assessing the relative dollar value of each job to the organization in order to set up fair pay structures.


A) Job evaluation
B) Career planning
C) Training
D) Performance appraisal
E) Job rotation

F) A) and B)
G) B) and E)

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In the context of work flow design,a position is _____.


A) the set of duties performed by a person
B) a set of related duties fulfilled by many employees
C) an aggregate of similar jobs
D) the set of skills and abilities that is required of a person in a job
E) the collection of tasks that constitute the complete organizational process

F) A) and C)
G) B) and C)

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Summarize recent trends in job analysis.

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Organizations have been appreciating the...

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Which of the following is an appropriate course of action while formulating job descriptions?


A) Alter the standard format of job descriptions within the organization to suit individual jobs.
B) Prohibit using the phrase "and other duties as requested" in job descriptions because it leads to ambiguity.
C) Avoid making changes in the job descriptions based on individual performance appraisals.
D) Prepare a new job description whenever a new job is created in the organization.
E) Once standardized and created, a job description must not be changed.

F) A) and C)
G) A) and B)

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Job specifications differ from job descriptions in that job specifications primarily describe:


A) the list of the tasks and responsibilities that the job entails.
B) the observable actions that comprise the various job demands.
C) the reporting relationships within the division which includes the job.
D) the functional needs of the position under study.
E) the qualities a person performing the job must possess.

F) A) and B)
G) A) and C)

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Which of the following is true about telework?


A) Telework is the most difficult to implement for people in managerial or professional jobs.
B) A telework arrangement is the easiest to set up for manufacturing workers.
C) Telecommuting supports the strategy of corporate social responsibility by reducing the employee's need to commute by vehicles.
D) Telework arrangements are mandatorily restricted to employees who are disabled or need to be available for children or elderly relatives.
E) Telecommuting is only provided for employees who hold key strategic positions in the company.

F) A) and E)
G) A) and D)

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Which of the following is the objective of job enlargement?


A) To make jobs less repetitive and more interesting
B) To increase efficiency by identifying one best way to perform a job
C) To decrease the burden of decision-making responsibilities for employees
D) To assess the relative dollar value of each job to the organization
E) To decrease the impact the job has on the lives of other people

F) B) and E)
G) C) and D)

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The manager of a local grocery store places a short conveyor belt that allows customers to place items on it prior to billing.This saves the cashier from the physical strain of bending forward and reaching into carts to retrieve the items.This change is congruent with the _____ approach to job design.


A) telecommuting
B) job enrichment
C) ergonomics
D) flextime
E) job sharing

F) A) and D)
G) None of the above

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_____ refers to factual or procedural information that is necessary for successfully performing a task.


A) Knowledge
B) Attitude
C) Experience
D) Personality
E) Outlook

F) B) and D)
G) A) and E)

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_____ refers to the option given to employees to work away from a centrally located office.


A) Zero-hour contract
B) Telework
C) Retroactive overtime
D) Flextime
E) Compressed workweek

F) A) and E)
G) None of the above

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Job descriptions generally contain all of the following components EXCEPT _____.


A) the job title
B) a list of essential duties
C) a brief description of the responsibilities
D) the details of pay and benefits attached to the job
E) the details of the tasks involved

F) A) and B)
G) C) and E)

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The Fleishman Job Analysis System asks subject-matter experts to evaluate a job in terms of the abilities required to perform the job.

A) True
B) False

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Once the outputs are identified,the next step in a work flow analysis involves _____.


A) identifying the materials needed to generate the output
B) determining the human resource requirements for production
C) examining the work processes used to generate those outputs
D) taking an inventory of the special equipment, facilities, and systems needed for production
E) estimating the data and information needed by the work unit

F) B) and E)
G) A) and C)

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