Question 1

External changes either can present new opportunities for an organization or can cause its ultimate failure.

Accepted Answer

A) True 
 B)False

Question 2

Changes in technology such as automation of manufacturing processes are considered external changes.

Accepted Answer

A) True 
 B)False

Question 3

Describe the dynamic view of resistance to change, listing factors in each of the portions of the model.

Accepted Answer

Dynamic perspectives of resistance descr...

Question 4

Excessive interpersonal conflict between an organization's top managers and its board of directors is a sign from an internal source that change is needed.

Accepted Answer

A) True 
 B)False

Question 5

Organization development differs from the models proposed by Lewin and Kotter in that it does not entail a structured sequence.

Accepted Answer

A) True 
 B)False

Question 6

Peer pressure may cause someone to be resistant to change.

Accepted Answer

A) True 
 B)False

Question 7

A method for stress reduction that involves slow, deep breathing is:

Accepted Answer

A)   Muscle relaxation
B)   Meditation
C)   Cognitive restructuring
D)   Holistic wellness
E)   BiofeedbackF) A) and B)
G) B) and D)

Question 8

The first step of Lewin's change model is:

Accepted Answer

A)   Changing
B)   Refreezing
C)   Reinforcement
D)   Resistance
E)   UnfreezingF) C) and D)
G) A) and D)

Question 9

The focus of the refreezing stage of Lewin's change model is:

Accepted Answer

A)   Resistance
B)   Motivation
C)   Providing new information, models, processes, procedures, equipment, technology, or ways of getting the job done
D)   Integration of the new behavior or attitude
E)   TrainingF) A) and D)
G) C) and D)

Question 10

Which of the following is not an underlying assumption of Lewin's model?

Accepted Answer

A)   People never change
B)   Resistance is found even when the goals of change are highly desirable
C)   Change involves both learning and unlearning
D)   Effective change requires reinforcement
E)   There must be motivation to changeF) B) and E)
G) A) and B)

Question 11

Performance management processes and job design may be obstacles to change.

Accepted Answer

A) True 
 B)False

Question 12

A method for stress reduction that involves identifying and replacing irrational and maladaptive thoughts with those that are rational or logical is:

Accepted Answer

A)   Muscle relaxation
B)   Meditation
C)   Cognitive restructuring
D)   Holistic wellness
E)   BiofeedbackF) All of the above
G) None of the above

Question 13

The last step of the ABCDE method of cognitive restructuring is:

Accepted Answer

A)   Identify the consequences of your beliefs
B)   List your beliefs about the event or problem
C)   Describe how energized and empowered you feel at the moment
D)   Formulate a counterargument for your initial thoughts and beliefs
E)   Name the event or problemF) D) and E)
G) B) and C)

Question 14

Someone who is a catalyst in helping organizations to deal with old problems in new ways is called a(n) :

Accepted Answer

A)   Recipient
B)   Mentor
C)   Initiator
D)   Change agent
E)   DynamoF) A) and C)
G) All of the above

Question 15

The negotiation and communication approach to overcoming resistance to change should be used when:

Accepted Answer

A)   There is a lack of information
B)   The initiators do not have all the information they need to make the change
C)   People are resisting because of adjustment problems
D)   Someone will clearly lose out in the change, and that person has considerable power to resist
E)   Speed is essential and the initiators have considerable powerF) A) and B)
G) B) and C)

Question 16

An example of external forces for change is:

Accepted Answer

A)   Information technology
B)   Employee absenteeism
C)   Reward systems
D)   Structural reorganization
E)   ProductivityF) A) and B)
G) All of the above

Question 17

When new CEOs arrive at their new organizations, what advice should executives take?

Accepted Answer

It is common for new executives to "clea...

Question 18

An example of a stressor at the individual level is:

Accepted Answer

A)   Excessive job demands
B)   A manager providing inadequate direction
C)   A high-pressure environment
D)   Life-work imbalance
E)   An unreliable team memberF) A) and E)
G) B) and D)

Question 19

The last step of Kotter's change model is to anchor the new approaches into the organizational culture.

Accepted Answer

A) True 
 B)False

Question 20

Change efforts may be directed at the individual, group, or organizational level, but they are most complex when targeted at an organizational level.

Accepted Answer

A) True 
 B)False

Exam 16: Managing Change and Stress

The last step of the ABCDE method of cognitive restructuring is:

Correct AnswerverifiedShow Answer

When new CEOs arrive at their new organizations, what advice should executives take?

Correct AnswerverifiedIt is common for new executives to "clea...View AnswerShow Answer

The last step of Kotter's change model is to anchor the new approaches into the organizational culture.

Correct AnswerverifiedShow Answer

Organization development differs from the models proposed by Lewin and Kotter in that it does not entail a structured sequence.

Correct AnswerverifiedShow Answer

Performance management processes and job design may be obstacles to change.

Correct AnswerverifiedShow Answer

The negotiation and communication approach to overcoming resistance to change should be used when:

Correct AnswerverifiedShow Answer

An example of external forces for change is:

Correct AnswerverifiedShow Answer

An example of a stressor at the individual level is:

Correct AnswerverifiedShow Answer

A method for stress reduction that involves identifying and replacing irrational and maladaptive thoughts with those that are rational or logical is:

Correct AnswerverifiedShow Answer

External changes either can present new opportunities for an organization or can cause its ultimate failure.

Correct AnswerverifiedShow Answer

The focus of the refreezing stage of Lewin's change model is:

Correct AnswerverifiedShow Answer

A method for stress reduction that involves slow, deep breathing is:

Correct AnswerverifiedShow Answer

Excessive interpersonal conflict between an organization's top managers and its board of directors is a sign from an internal source that change is needed.

Correct AnswerverifiedShow Answer

Peer pressure may cause someone to be resistant to change.

Correct AnswerverifiedShow Answer

Which of the following is not an underlying assumption of Lewin's model?

Correct AnswerverifiedShow Answer

Someone who is a catalyst in helping organizations to deal with old problems in new ways is called a(n) :

Correct AnswerverifiedShow Answer

The first step of Lewin's change model is:

Correct AnswerverifiedShow Answer

Change efforts may be directed at the individual, group, or organizational level, but they are most complex when targeted at an organizational level.

Correct AnswerverifiedShow Answer

Describe the dynamic view of resistance to change, listing factors in each of the portions of the model.

Correct AnswerverifiedDynamic perspectives of resistance descr...View AnswerShow Answer

Changes in technology such as automation of manufacturing processes are considered external changes.

Correct AnswerverifiedShow Answer

Correct Answer
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It is common for new executives to "clea...
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Dynamic perspectives of resistance descr...
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