Question 1

What is enterprise resource planning?

Accepted Answer

A)  The analysis and redesign of workflow within and between enterprises.
B)  A standardized set of activities that accomplish as specific task, such as processing a customer's order.
C)  Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprisewide information on all business operations.
D)  The increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relationship with an organization.E) A) and B)
F) None of the above

Question 2

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the below does not represent a cross-functional business process?

Accepted Answer

A)  Order-to-delivery process
B)  Loan processing
C)  Taking a product from concept to market
D)  Processing payrollE) All of the above
F) A) and C)

Question 3

Which of the following is an organizational result from an effective and efficient supply chain management system?

Accepted Answer

A)  Decrease the power of its buyers.
B)  Create entry barriers thereby reducing the threat of new entrants.
C)  Increase efficiencies while seeking a competitive advantage through cost leadership.
D)  All of these.E) A) and B)
F) A) and C)

Question 4

What helps an organization identify its customers across applications?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) None of the above
F) All of the above

Question 5

What is the analysis and redesign of workflow within and between enterprises?

Accepted Answer

A)  Supply chain management
B)  Customer relationship management
C)  Business process reengineering
D)  Enterprise resource planningE) C) and D)
F) A) and C)

Question 6

Identify how an organization can use business process reengineering to improve its business.

Accepted Answer

The purpose of BPR is to make all your p...

Question 7

Which of the following is not one of the three main links in the supply chain?

Accepted Answer

A)  Flow of materials from suppliers and their "downstream" suppliers at all levels.
B)  Transformation of materials into semi finished and finished products-the organization's own production processes.
C)  Distribution of products to customers and their "downstream" customers at all levels.
D)  None of these.E) A) and B)
F) B) and C) A

Question 8

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

Accepted Answer

A) True 
 B)False

Question 9

Walmart and Procter & Gamble (P&G)  implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Accepted Answer

A)  Manufacturing, distribution
B)  Distribution, manufacturing
C)  Stores, distribution
D)  Distribution, storesE) B) and D)
F) B) and C)

Question 10

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 11

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Accepted Answer

A)  Customer-facing processes.
B)  Business-facing processes.
C)  Industry-specific customer-facing processes.
D)  All of these.E) A) and C)
F) A) and B)

Question 12

There are three phases in the evolution of CRM: (1)  reporting, (2)  analyzing, and (3)  predicting.What do CRM predicting technologies help organizations accomplish?

Accepted Answer

A)  Make predictions regarding customer behavior such as which customers are at risk of leaving.
B)  Segment their customers into categories such as best and worst customers.
C)  Identify their customers across other applications.
D)  All of these.E) None of the above
F) A) and D) A

Question 13

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) None of the above
F) All of the above

Question 14

In the basic supply chain, return refers to supporting customers and product returns.

Accepted Answer

A) True 
 B)False

Question 15

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Accepted Answer

A)  Plan
B)  Source
C)  Deliver
D)  ReturnE) A) and B)
F) All of the above

Question 16

Which of the following is a customer-facing process?

Accepted Answer

A)  Communicating with customers.
B)  Strategic goal setting.
C)  Providing performance feedback and rewards.
D)  Purchasing raw materials.E) B) and C)
F) A) and B) A

Question 17

The evolution of CRM is reporting, analyzing, and predicting.

Accepted Answer

A) True 
 B)False

Question 18

What does supply chain management involve?

Accepted Answer

A)  The management of production material flows between and among stages in a supply chain to maximize total supply chain efficiency.
B)  The management of information flows between and among stages in a supply chain to maximize total supply chain costs.
C)  The management of information flows between and among activities in a supply chain to maximize total supply chain effectiveness and corporate profitability.
D)  None of these.E) B) and C)
F) A) and C)

Question 19

Which of the following is not one of the five basic components of supply chain management?

Accepted Answer

A)  Plan
B)  Source
C)  Cost
D)  DeliverE) A) and B)
F) None of the above

Question 20

Explain the goal of enterprise resource planning.

Accepted Answer

Enterprise resource planning systems pro...

Exam 3: Strategic Initiatives for Implementing Competitive Advantages

What is enterprise resource planning?

Correct AnswerverifiedShow Answer

Most business processes are cross-functional or cross-departmental processes that span the entire organization.Which of the below does not represent a cross-functional business process?

Correct AnswerverifiedShow Answer

Which of the following is an organizational result from an effective and efficient supply chain management system?

Correct AnswerverifiedShow Answer

What helps an organization identify its customers across applications?

Correct AnswerverifiedShow Answer

What is the analysis and redesign of workflow within and between enterprises?

Correct AnswerverifiedShow Answer

Identify how an organization can use business process reengineering to improve its business.

Correct AnswerverifiedThe purpose of BPR is to make all your p...View AnswerShow Answer

Which of the following is not one of the three main links in the supply chain?

Correct AnswerverifiedA

In the basic supply chain, return refers to preparing to manage all resources required to meet demands.

Correct AnswerverifiedShow Answer

Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _____________ centers directly to P&G's _____________ centers.

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations predict customer behavior, such as which customers are at risk of leaving.

Correct AnswerverifiedShow Answer

What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline?

Correct AnswerverifiedShow Answer

There are three phases in the evolution of CRM: (1) reporting, (2) analyzing, and (3) predicting.What do CRM predicting technologies help organizations accomplish?

Correct AnswerverifiedA

In which of the five basic supply chain activities do you prepare to manage all resources required to meet demand?

Correct AnswerverifiedShow Answer

In the basic supply chain, return refers to supporting customers and product returns.

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you build relationships with suppliers to procure raw materials?

Correct AnswerverifiedShow Answer

Which of the following is a customer-facing process?

Correct AnswerverifiedA

The evolution of CRM is reporting, analyzing, and predicting.

Correct AnswerverifiedShow Answer

What does supply chain management involve?

Correct AnswerverifiedShow Answer

Which of the following is not one of the five basic components of supply chain management?

Correct AnswerverifiedShow Answer

Explain the goal of enterprise resource planning.

Correct AnswerverifiedEnterprise resource planning systems pro...View AnswerShow Answer

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The purpose of BPR is to make all your p...
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Walmart and Procter & Gamble (P&G) implemented a tremendously successful SCM system.The system linked Walmart's _ centers directly to P&G's _ centers.

Correct Answer
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A

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Enterprise resource planning systems pro...
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