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Exam 2: Strategic Decision Making

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Question 1

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______________ systems are computerized advisory programs that imitate the reasoning processes of experts in solving difficult problems.

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Question 2

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What is business process re-engineering?

A) The analysis and redesign of workflow within and between enterprises
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order
C) Integrates all departments and functions throughout an organization into a single TI system so that employees can make decisions by viewing enterprise-wide information on all business operations
D) None of the above

E) A) and B)
F) None of the above

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Question 3

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Which of the following is not a measure of efficiency IS metric?

As-Is process models show the results of applying change improvement opportunities to the current (As-Is) process model.

The executive information system analyzes information to help executives in making _____ business decisions.

Examining business processes helps an organization determine bottlenecks, eliminate duplicate activities, combine related activities, and identify smooth-running processes.

______ processes are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

Examining _____________________________ helps an organization determine bottlenecks, eliminate duplicate activities, combine related activities, and identify smooth-running processes.

Organizations use _______________ information to make repetitive decisions.

"Doing things right" addresses effectiveness whereas "Doing the right things" addresses efficiency.

What is drill-down capability?

Mail-order companies use neural networks to determine which customers are and are not likely to order from their catalogues.

Purchasing stocks is an example of analytical information.

What are the capabilities of OLAP?

Which of the following is the most commonly used form of AI in the business arena?

Key performance indicators (KPIs) are the measures that are tied to business drivers.

What is a category of AI that attempts to emulate the way the human brain works?

____________________________ are invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.

What is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint?

Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems?