Question 1

Downward communication refers to the flow of information

Accepted Answer

A)   From the company to customers.
B)   From subordinates to supervisors.
C)   From people inside the organization to external parties.
D)   From department to department.
E)   From higher to lower organizational levels.F) D) and E)
G) A) and D)

Question 2

When your assistant lets you in on the latest news around the office that she's heard, you are most likely getting information via

Accepted Answer

A)   The official corporate agenda.
B)   Formal communication channels.
C)   The grapevine.
D)   Perception.
E)   Filtering.F) B) and D)
G) B) and E)

Question 3

One-way communication is ________ than two-way communication.

Accepted Answer

A)   easier for the sender
B)   more time-consuming
C)   better for sensitive issues
D)   more effective
E)   more likely to be understoodF) B) and E)
G) A) and B)

Question 4

The average Japanese person spends about twice as many hours per day in conversation as the average American.

Accepted Answer

A) True 
 B)False

Question 5

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

Accepted Answer

A) True 
 B)False

Question 6

Darius has recently been transferred to a new division where he's allowed to perform his work via a laptop computer and telephone modem. He sometimes works for days without going to the office. His new division uses

Accepted Answer

A)   Extensive horizontal communication.
B)   Limited communication.
C)   Virtual offices.
D)   Primarily informal communication.
E)   Enhanced media.F) All of the above
G) A) and E)

Question 7

Filtering and perceptual differences increase the likelihood that another person means what you think he means or understands the meanings you intend.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following communication channels includes reports and computer files?

Accepted Answer

A)   Written.
B)   Downward.
C)   Electronic.
D)   Oral.
E)   Upward.F) A) and E)
G) A) and D)

Question 9

The official, organization-sanctioned episodes of transmission that are often prearranged and necessary for performing some task are referred to as

Accepted Answer

A)   Vertical communications.
B)   Formal communications.
C)   Informal communication.
D)   Two-way communication.
E)   Horizontal communication.F) B) and D)
G) C) and E)

Question 10

Which of the following is the richest medium for communication?

Accepted Answer

A)   Two-way.
B)   E-mail.
C)   Nonverbal.
D)   Face-to-face.
E)   Downward.F) C) and D)
G) B) and E)

Question 11

An interference in the system of communication that blocks perfect understanding is referred to as

Accepted Answer

A)   Communication.
B)   Noise.
C)   Static.
D)   Filtering.
E)   Dialogue.F) B) and D)
G) C) and E)

Question 12

In this situation, if Burt is ignoring some of the information sent by Andrea, it would be an example of

Accepted Answer

A)   Perception.
B)   Filtering.
C)   Comprehension problems.
D)   Media richness.
E)   Persuasiveness.F) A) and B)
G) C) and D)

Question 13

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Accepted Answer

A) True 
 B)False

Question 14

A process in which information flows in only one direction, from sender to receiver, with no feedback loop is referred to as

Accepted Answer

A)   Decoding.
B)   Centralized decision making.
C)   One-way communication.
D)   Decentralized communication.
E)   Two-way communication.F) A) and E)
G) B) and D)

Question 15

When an employee tells the boss what he thinks she wants to hear, he is filtering.

Accepted Answer

A) True 
 B)False

Question 16

Employees in top-performing companies spend more time in communicating with their peers, including socializing, than employees of average companies.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of one-way communication?

Accepted Answer

A)   A telephone conversation.
B)   A videoconference.
C)   A newscast.
D)   A reading group.
E)   Slow dancing.F) A) and B)
G) A) and C)

Question 18

When you check your in-box for reports and memos, you are most likely getting information via

Accepted Answer

A)   Oral communication.
B)   Informal communication channels.
C)   The grapevine.
D)   Written communication.
E)   Electronic media.F) B) and D)
G) A) and D)

Question 19

A boundaryless organization is one that has no permanent employees and operates under the principles of the commons, or shared access to resources.

Accepted Answer

A) True 
 B)False

Question 20

________ communication may result in a proliferation of negative and nasty messages, and misinterpretations, including hurling insults, venting frustration, and otherwise breaching protocol.

Accepted Answer

A)   One-way
B)   Electronic
C)   Two-way
D)   Upward
E)   OralF) B) and D)
G) C) and E)

Exam 15: Communicating

One-way communication is ________ than two-way communication.

Correct AnswerverifiedShow Answer

An interference in the system of communication that blocks perfect understanding is referred to as

Correct AnswerverifiedShow Answer

When an employee tells the boss what he thinks she wants to hear, he is filtering.

Correct AnswerverifiedShow Answer

Which of the following is the richest medium for communication?

Correct AnswerverifiedShow Answer

Downward communication refers to the flow of information

Correct AnswerverifiedShow Answer

A process in which information flows in only one direction, from sender to receiver, with no feedback loop is referred to as

Correct AnswerverifiedShow Answer

Frederick Taylor, known as the father of scientific management, would have considered open-book management to be a very effective managerial tool.

Correct AnswerverifiedShow Answer

Filtering and perceptual differences increase the likelihood that another person means what you think he means or understands the meanings you intend.

Correct AnswerverifiedShow Answer

Employees in top-performing companies spend more time in communicating with their peers, including socializing, than employees of average companies.

Correct AnswerverifiedShow Answer

The average Japanese person spends about twice as many hours per day in conversation as the average American.

Correct AnswerverifiedShow Answer

In this situation, if Burt is ignoring some of the information sent by Andrea, it would be an example of

Correct AnswerverifiedShow Answer

________ communication may result in a proliferation of negative and nasty messages, and misinterpretations, including hurling insults, venting frustration, and otherwise breaching protocol.

Correct AnswerverifiedShow Answer

The official, organization-sanctioned episodes of transmission that are often prearranged and necessary for performing some task are referred to as

Correct AnswerverifiedShow Answer

Darius has recently been transferred to a new division where he's allowed to perform his work via a laptop computer and telephone modem. He sometimes works for days without going to the office. His new division uses

Correct AnswerverifiedShow Answer

A boundaryless organization is one that has no permanent employees and operates under the principles of the commons, or shared access to resources.

Correct AnswerverifiedShow Answer

The transmission of information and meaning from one party to another through shared symbols is called decoding.

Correct AnswerverifiedShow Answer

When you check your in-box for reports and memos, you are most likely getting information via

Correct AnswerverifiedShow Answer

Which of the following communication channels includes reports and computer files?

Correct AnswerverifiedShow Answer

Which of the following is an example of one-way communication?

Correct AnswerverifiedShow Answer

When your assistant lets you in on the latest news around the office that she's heard, you are most likely getting information via

Correct AnswerverifiedShow Answer

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