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At one end of the spectrum, organizations can be absolutely centralized, while at the other end, they can be completely decentralized.

A) True
B) False

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A simple structure is characterized by low spans of controls and high formalization.

A) True
B) False

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In an attempt to reorganize, the assembly-line activity was divided into separate job tasks.Individual employees were trained to become specialists in specific tasks rather than the entire activity.The company seems to have adopted ________.


A) work specialization
B) departmentalization
C) cross-functional teams
D) centralization

E) C) and D)
F) B) and D)

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Large organizations tend to have more ________ than smaller organizations.


A) specialization
B) departmentalization
C) centralization
D) rules and regulations

E) B) and D)
F) A) and C)

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Write a short essay on work specialization.

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Work specialization is the process of di...

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Organizational structure is the degree to which standardized procedures are in place in an organization.

A) True
B) False

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The process of grouping jobs together is known as ________.


A) departmentalization
B) centralization
C) formalization
D) decentralization

E) A) and D)
F) A) and C)

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A

Michelle was asked to represent the cardiac unit as part of a Total Quality Management (TQM) initiative that is aimed at improving the overall quality of care at the hospital.Other departments, such as orthopedics, neurology, oncology, and pediatrics also have representatives on this team.This TQM team is an example of ________.


A) a multi-cultural team
B) a cross-functional team
C) process integration
D) customer departmentalization

E) B) and C)
F) A) and D)

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B

The fact that Michelle's signature is required on all documents and her word is the last word on all decisions relating to her unit, suggests that ________.


A) the hospital has a centralized structure
B) the hospital has a decentralized structure
C) the hospital has a simple structure
D) the hospital has an organic structure

E) A) and D)
F) B) and C)

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Which of the following traditional organizational designs focuses on results by holding division managers responsible for what happens to their products and services?


A) simple structure
B) functional structure
C) divisional structure
D) matrix structure

E) None of the above
F) All of the above

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Which of the following factors would require a more decentralized organizational structure?


A) when the lower-level managers want a voice in decisions
B) when the lower-level managers are not capable of making decisions
C) when the decisions to be made are not significant
D) when the company is large

E) A) and B)
F) C) and D)

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The greater the environmental uncertainty, the more an organization needs to become ________.


A) organic
B) mechanistic
C) specialized
D) departmentalized

E) All of the above
F) A) and B)

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As organizations become more flexible and responsive to environmental trends, there is a distinct shift toward ________ decision making.


A) centralized
B) decentralized
C) concentrated
D) amalgamated

E) None of the above
F) A) and C)

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Which of the following factors calls for a more centralized organizational structure?


A) when the decisions to be taken are significant
B) when the company is geographically dispersed
C) when the organization is facing a crisis
D) when the environment is complex

E) None of the above
F) B) and C)

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C

The line of authority that extends from upper organizational levels to lower levels, clarifying who reports to whom, is known as the ________.


A) employee power distance
B) unity of command
C) span of control
D) chain of command

E) A) and B)
F) C) and D)

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Low vertical differentiation, low horizontal differentiation, and low formalization are characteristics of an organization that carries out ________.


A) unit production
B) mass production
C) process production
D) flow production

E) B) and C)
F) A) and B)

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Organizational design is a process that involves decisions about ________.


A) work specialization and cost-leadership
B) chain of command and span of control
C) centralization and differentiation
D) departmentalization and diversification

E) A) and B)
F) None of the above

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List a few factors that influence the amount of centralization or decentralization in an organization.

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An organization requires more centraliza...

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In a ________ structure the parent corporation typically acts as an external overseer to coordinate and control the various divisions and provide financial, legal, or other such support services.


A) divisional
B) simple
C) functional
D) matrix

E) A) and D)
F) A) and C)

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Custom Leather CEO, Standish, is considering doubling the size of his workforce in conjunction with expanding the number of retail outlets that carry Custom Leather products.Lacey tells him that he should expect the organization to become ________ as a result of this change.


A) more mechanistic
B) more decentralized
C) more organic
D) less formalized

E) A) and D)
F) A) and C)

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