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An individual moves through stages before adopting a product. During the interest stage, consumers ________.


A) evaluate the product for trial purchase
B) purchase the product for the purpose of making a value decision
C) seek out added information about a product for further evaluation
D) feel, see, and touch the product
E) purchase the product with the intent of becoming a dependable user

F) D) and E)
G) C) and D)

Correct Answer

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While screening and evaluating ideas, a stop-to-market mistake happens when ________.


A) a bad idea is allowed to make it to market
B) a company decides to market a product that has a fatal flaw
C) a good idea is pushed forward without knowing the ROI of its execution
D) a good idea is prematurely eliminated during the screening process
E) a company fails to stop a bad product idea from moving into product development

F) B) and C)
G) A) and B)

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D

The rate at which new products become accepted is known as the ________ process.


A) variance
B) sensitivity
C) adoption
D) steering
E) diffusion

F) B) and C)
G) A) and B)

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Which of the following characterizes the decline stage of the product life cycle?


A) New and improved models are sold at high price points.
B) Attractive price points are set to gain market share and discourage competitors.
C) Established competition makes price pressures more pronounced, forcing lower-price strategy if product not well-differentiated.
D) Significant price pressures come from competitors and consumers.
E) Existing models or earlier generations move down in price.

F) A) and C)
G) B) and D)

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External sources of generating product ideas include ________.


A) employees from R&D
B) marketing executives
C) customer service representatives
D) customers
E) salespeople

F) C) and E)
G) A) and E)

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More than any other product discriminator, style offers the advantage to a company of being ________.


A) a low-cost differentiator
B) easy to do consistently over time
C) able to ensure high quality
D) difficult for competition to copy
E) associated with high repairability

F) A) and C)
G) A) and B)

Correct Answer

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________ are product enthusiasts who enjoy being the first to try and master a new product.


A) Innovators
B) Early adopters
C) Early majority
D) Late majority
E) Laggards

F) D) and E)
G) All of the above

Correct Answer

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When a company can show that its product's projected lifetime is high under certain operating conditions, it is using ________ as a product discriminator.


A) style
B) performance quality
C) form
D) durability
E) conformance quality

F) All of the above
G) None of the above

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Which of the following is an overall evaluation of a product and usually assesses the product's probability of success?


A) business case analysis
B) portfolio review
C) trend prediction
D) situation analysis
E) SWOT analysis

F) C) and E)
G) B) and E)

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The essential component in delivering value is the product price.

A) True
B) False

Correct Answer

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Today, many tangible products include aspects that impact the customer's satisfaction before and after the purchase. These aspects that complement the tangible features of a product are called ________.


A) physical aspects
B) core competencies
C) monetary characteristics
D) intangible characteristics
E) essential benefits

F) A) and B)
G) B) and D)

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The innovation diffusion process is how long it takes a product to move from ________.


A) introduction to growth
B) awareness to interest
C) trial to adoption
D) first purchase to last purchase
E) growth to maturity

F) A) and D)
G) None of the above

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Explain the difference between a product line and a product mix, Give an example of each.

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A product line is a group of products linked through usage, customer profile, price points, and distribution channels or needs satisfaction. Within a product line, strategies are developed for a single product, but also for all the products in the line. Combining all the products offered by a company is called the product mix. Small, start-up companies frequently have a relatively limited product mix, but, as companies grow, their list of products grows as well. Examples will vary.

The ________ product extends the core product to include additional features, designs, and innovations that exceed customer expectations.


A) differentiated
B) deviated
C) amended
D) specialized
E) enhanced

F) A) and E)
G) C) and D)

Correct Answer

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An individual purchases a product for the purpose of making a value decision. He or she is in the ________ stage of the product adoption process. 


A) awareness
B) interest
C) trial
D) evaluation
E) adoption

F) C) and E)
G) C) and D)

Correct Answer

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The essential benefit is the fundamental need met by a product.

A) True
B) False

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Everyone in a target market falls into one of five groups based on their willingness to try the innovation, including innovators, early adopters, early majority, late majority, and laggards.

A) True
B) False

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Combining all the products offered by a company is called the product ________.


A) line
B) mix
C) profile
D) standardization
E) function

F) A) and B)
G) A) and C)

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The product life cycle (PLC) generally refers to a product item rather than a product category.

A) True
B) False

Correct Answer

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The first step in the new-product development process is to ________.


A) define the market opportunity
B) generate new-product ideas
C) define the product potential
D) develop the product
E) conduct business case analysis

F) All of the above
G) A) and C)

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B

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