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Exam 3: Managerial Decision Making

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Question 61

Multiple Choice

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Dario and Jordan, assistant managers at Lakeside Steakhouse, constantly disagree with each other. Lately, the arguments have become personal, leading to anger and bitterness, and this has begun to impact everyone at the restaurant. Which of the following best describes the given scenario?

A) bounded rationality
B) affective conflict
C) garbage can model
D) individual dominance
E) groupthink

F) B) and D)
G) A) and B)

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Question 62

Multiple Choice

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The ________ model of decision making occurs when people are not sure of their goals, or disagree about the goals, and likewise are unsure of or in disagreement about what to do.

A) bounded rationality
B) incremental
C) coalition
D) garbage can
E) crisis

F) B) and D)
G) None of the above

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Question 63

Multiple Choice

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During a crisis that involved a toxic spill, the executives of Grenier Chemical were straightforward in sharing the bad news with the public and providing daily updates on the containment and cleanup process. What is the likely long-lasting effect of this communication strategy?

Which of the following statements about group decision making is true?

Leaders of decision-making groups should

Explain the five advantages of using a group to make a decision.

Jamila works in the marketing department at Intelligentsia, a cutting-edge start-up in the process of launching Xanadu, a smart-home/smart-garden technology system. After a very successful crowdfunding campaign and an influx of new angel investors, the company's future is looking bright. The start-up's founders, Han and Martine, are very rational decision makers, balancing optimism with the understanding that most start-ups, and tech start-ups in particular, face many risks at every stage of development. Their partner Gerard, however, makes decisions more subjectively and believes he is in control of all situations, even if he is not. Based on the psychological bias Gerard exhibits, which of the following most likely describes his actions?

Aziz is the owner of a record store and must decide on next week's work schedule for his employees. This is an example of a ________ decision.

Alexis, the manager of Full Circle Fitness, has several decisions to make as the week begins. She always comes in early on Mondays to sift through the paperwork on her desk and decide what needs to be done for the week and in which order. The following are decisions facing Alexis this week:1. Giving two personal trainers raises based on the company's policy for wage increases2. Determining whether or not to open a facility in a new market to target more customers3. Interviewing applicants for two open part-time fitness instructor positions and hiring them4. Providing input to the owner on a possible upgrade to the elliptical machines currently in use If, in decision 3 in the list, Alexis hires the first candidate she sees who meets the minimum requirements, without going through every candidate's file to see if anyone else is better, she is

Celeste is the manager of Classy Clutches, a store that sells designer purses. Celeste knows that the economy greatly affects her business. Therefore, she is developing alternative courses of action for each of the four possible economic outcomes that may occur over the next four to six years. In this scenario, Celeste is

The psychological bias known as "illusion of control" refers to a belief that

Alexis, the manager of Full Circle Fitness, has several decisions to make as the week begins. She always comes in early on Mondays to sift through the paperwork on her desk and decide what needs to be done for the week and in which order. The following are decisions facing Alexis this week:1. Giving two personal trainers raises based on the company's policy for wage increases2. Determining whether or not to open a facility in a new market to target more customers3. Interviewing applicants for two open part-time fitness instructor positions and hiring them4. Providing input to the owner on a possible upgrade to the elliptical machines currently in useAlexis's decision regarding the raises for two personal trainers can best be classified as a ________ decision.

A process in which group members generate as many ideas about a problem as they can is called

When a group accepts an alternative that seems to please the members of the group, but the group has not taken the time or effort to explore many options, the group has

Each morning, Atlas Hardware's CEO has a computer-based conference with all store managers. The previous day's data and challenges are discussed so that problems can be quickly and effectively resolved or even avoided. In this case, Atlas Hardware is utilizing ________ to retain a competitive edge.

Which of the following is a decision bias influenced by the way in which a problem or decision alternative is phrased or presented?

Emil has been going through the decision-making process. He diagnosed a problem with the shipping service his company used, identified alternative shipping services, evaluated those companies, made a choice, and implemented it. Which of the following statements is an accurate description of Emil's decision-making process?

________ conflict is differences in perspectives or judgments about issues.

Kent Stevens, regional manager for Quality Transportation, Inc., seeks to purchase a new fleet of delivery trucks for his delivery business. He wants to purchase trucks that are reliable and fuel-efficient, yet reasonably low in price. He selects a truck style that is not the most reliable and fuel-efficient, nor the lost price. However, the truck offers a good combination of attributes that he seeks. Kent's decision best illustrates

If a manager faces a programmed decision, that means