Question 1

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

Accepted Answer

A) True 
 B)False

Question 2

Mini-Case
The first meeting between the new CEO of Idle Time Gaming, Inc., John Noble, and Howie Spradlin, the production manager did not go smoothly. The purpose of the meeting was to discuss the problem of declining productivity and to develop a strategy to turn the situation around.
Howie started the conversation by handing Mr. Noble most recent production report. "I've always thought that most of our employees were lazy, and now I've got proof," Howie stated. "We pay these guys the highest wages in the industry, provide them with a safe place to work, and make the job as simple as possible. We aren't asking these guys to do brain surgery, but productivity still lags and our production costs increase. I've told all the supervisors to watch these lazy bums every second to make sure they put in a full day's work. If those guys think I'm going to let them get away with goofing off, they're in for a rude awakening." CEO Noble responded in a way that surprised Howie. "Maybe these employees aren't lazy, Howie, maybe they are just bored and resent the way we've treated them," he said. "The employees are experienced and well trained. They might work harder and smarter if the work were more interesting and rewarding. Their attitudes might even improve if we treated them with more respect. Maybe one of the best ways for you and I to understand where they're coming from is to spend some time along side them."
For the next hour, the two discussed ways to improve worker motivation and performance. Howie left the meeting with an unsettled feeling. Many of Mr. Noble's suggestions seemed naïve to Howie. "Mr. Noble is the boss, but I think he is too optimistic regarding human nature," Howie mused. Reluctantly, Howie had to admit that his own approach had not succeeded in improving the plant's performance. He decided to take a hard look at some of Mr. Noble's ideas.
-Currently, jobs at Idle Time Gaming are broken into small individual steps, and each employee is assigned to perform a different step in an effort to achieve task efficiency. This technique is known as job:

Accepted Answer

A)  segmentation.
B)   refinement.
C)   specialization.
D)  simplification.E) A) and B)
F) A) and C)

Question 3

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Accepted Answer

A) True 
 B)False

Question 4

Most Gen X managers are likely to be flexible and good at collaboration.

Accepted Answer

A) True 
 B)False

Question 5

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with management.

Accepted Answer

A)  Theory B
B)  Theory X
C)   Theory Y
D)  Theory ZE) All of the above
F) None of the above

Question 6

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Accepted Answer

A)  task significance.
B)   task redundancy.
C)   the multiplier effect.
D)  mutual interdependence.E) None of the above
F) B) and C)

Question 7

Special parking areas, dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.

Accepted Answer

A) True 
 B)False

Question 8

Managers who advocate job enrichment focus on creating jobs with

Accepted Answer

A)  Repetitive motions.
B)   Simplified tasks so that the worker can achieve high levels of production.
C)   Very specialized and difficult tasks.
D)  Skill variety and autonomy.E) C) and D)
F) All of the above

Question 9

Which of the following statements best describes the theme behind the Thinking Green box, titled, "Green Team Go"?

Accepted Answer

A)  Team Green did not appreciate the additional work bestowed upon them from their managers and worked toward reducing their inputs to add a sense of equity to their work compared to others at Paylocity.
B)   Paylocity employees resented the implementation of the Green Team because this group of employees policed the recycling habits of all Paylocity employees.
C)  You can motivate employees through job enrichment.
D)  You can't combine job enlargement with job protection.E) A) and C)
F) A) and B)

Question 10

In reinforcement theory, reprimands and reductions in pay are examples of negative reinforcements.

Accepted Answer

A) True 
 B)False

Question 11

A key idea in reinforcement theory is that:

Accepted Answer

A)  goals should be set by everyone in an organization.
B)  managers can use both rewards and punishment to influence employee behavior.
C)   managers should use the same reinforcement techniques for all employees.
D)  employees are more likely to obey written instructions than verbal instructions.E) B) and C)
F) None of the above

Question 12

The generation born between 1981 and 1994 is known as Generation:

Accepted Answer

A)  We
B)   Me two
C)  Y
D)  ZE) B) and D)
F) None of the above

Question 13

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Accepted Answer

A) True 
 B)False

Question 14

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Accepted Answer

A) True 
 B)False

Question 15

While Maslow's research categorized a person's needs in terms of higher order and lower order needs, Herzberg's research recognized that:

Accepted Answer

A)  employees aspire to satisfy lower order needs at work and higher order needs through other life activities.
B)  certain work related factors satisfied higher order needs, while other work related factors satisfied lower order needs.
C)   the physical environment and general working conditions were of no consequence to employees. These factors did not affect higher or lower order needs.
D)  hygiene factors satisfied higher order needs and motivating factors satisfied lower order needs.E) B) and C)
F) All of the above

Question 16

You are a graduate student in the Biology department at Fair University. You have several graduate student friends who have graduate appointments in the business department and the English department. While everyone's compensation and employee benefits are exactly the same, your department requires you to always show-up and tutor students at least four hours each day and to serve on one university committee each semester. Graduates students at the other departments are not required by their management to follow these rules. Lately, you are doing your best to limit your daily obligation to 2 ½ to 3 hours each day. Relating your situation to one of the theories we have studied, your goal of limiting inputs is explained by expectancy theory.

Accepted Answer

A) True 
 B)False

Question 17

was the dominant strategy for improving worker productivity during the early 1900s.

Accepted Answer

A)  Management by objective
B)  Scientific management
C)   Social Darwinism
D)  Job enrichmentE) A) and D)
F) None of the above

Question 18

As indicated in the Spotlight on Small Business box, "Big Motivators for Small Businesses", it is difficult if not impossible for small businesses to take the time to motivate their employees with open communication and or by providing jobs with broad responsibilities due to the fact that the labor force is usually small and there just isn't time for these kinds of associations.

Accepted Answer

A) True 
 B)False

Question 19

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Accepted Answer

A)  teamwork.
B)   a hierarchy of needs.
C)  rules of work.
D)  open communication.E) All of the above
F) B) and C)

Question 20

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Accepted Answer

A)  set rather simple, easily attainable goals.
B)   become distracted and thus reduced productivity.
C)  believe that management respected their ideas, which motivated them.
D)  have high levels of productivity, but show disrespect for the managers in their test area.E) None of the above
F) C) and D)

Exam 10: Motivating Employees

Correct Answer
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Correct Answer
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The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Correct Answer
verified

While Maslow's research categorized a person's needs in terms of higher order and lower order needs, Herzberg's research recognized that:

Correct Answer
verified

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

Correct Answer
verified

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Correct Answer
verified

Correct Answer
verified

Which of the following statements best describes the theme behind the Thinking Green box, titled, "Green Team Go"?

Correct Answer
verified

was the dominant strategy for improving worker productivity during the early 1900s.

Correct Answer
verified

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Correct Answer
verified

Managers who advocate job enrichment focus on creating jobs with

Correct Answer
verified

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Correct Answer
verified

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Correct Answer
verified

Most Gen X managers are likely to be flexible and good at collaboration.

Correct Answer
verified

In reinforcement theory, reprimands and reductions in pay are examples of negative reinforcements.

Correct Answer
verified

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Correct Answer
verified

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with management.

Correct Answer
verified

Special parking areas, dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.

Correct Answer
verified

The generation born between 1981 and 1994 is known as Generation:

Correct Answer
verified

A key idea in reinforcement theory is that:

Correct Answer
verified

Exam 10: Motivating Employees

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

The degree to which a job has a substantial impact on the lives or work of others in the organization is referred to as:

Correct AnswerverifiedShow Answer

While Maslow's research categorized a person's needs in terms of higher order and lower order needs, Herzberg's research recognized that:

Correct AnswerverifiedShow Answer

For management by objectives to be successful, employees must be willing to accept the objectives set by top management without question and without hesitation.

Correct AnswerverifiedShow Answer

Equity judgments are precise, objective measurements of the fairness between an employee's effort and their compensation.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following statements best describes the theme behind the Thinking Green box, titled, "Green Team Go"?

Correct AnswerverifiedShow Answer

was the dominant strategy for improving worker productivity during the early 1900s.

Correct AnswerverifiedShow Answer

One of the elements essential to Frederick Taylor's approach to improving worker productivity was:

Correct AnswerverifiedShow Answer

Managers who advocate job enrichment focus on creating jobs with

Correct AnswerverifiedShow Answer

In the Hawthorne studies, employees were involved in the planning of the experiments. This caused employees to:

Correct AnswerverifiedShow Answer

According to Herzberg, when a hygiene factor is not fulfilled, employees will become dissatisfied.

Correct AnswerverifiedShow Answer

Most Gen X managers are likely to be flexible and good at collaboration.

Correct AnswerverifiedShow Answer

In reinforcement theory, reprimands and reductions in pay are examples of negative reinforcements.

Correct AnswerverifiedShow Answer

Theory Z calls for the creation of a sense of participation and cooperation within an organization.

Correct AnswerverifiedShow Answer

Chase believes that most of his subordinates dislike work and would avoid it if possible. He also believes that his employees have little, if any, ambition, and that the only way to motivate them is by using threats and punishment. Chase views are consistent with management.

Correct AnswerverifiedShow Answer

Special parking areas, dining rooms and rest rooms set aside for executives are barriers to open two-way communication within an organization.

Correct AnswerverifiedShow Answer

The generation born between 1981 and 1994 is known as Generation:

Correct AnswerverifiedShow Answer

A key idea in reinforcement theory is that:

Correct AnswerverifiedShow Answer

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