Question 1

Poor listeners may not be aware of their weakness.

Accepted Answer

A) True 
 B)False

Question 2

Using your eyes is a particularly effective way to express meaning without words.

Accepted Answer

A) True 
 B)False

Question 3

What are the advantages and disadvantages of videoconferencing?

Accepted Answer

Videoconferencing can save money that wo...

Question 4

Which of the following statements about online meetings is not true?

Accepted Answer

A)   They are best for difficult discussions and complex decision making.
B)   They sometimes fail because of technology.
C)   They are free for small groups and limited use.
D)   They allow one or more people to drive a PowerPoint display.
E)   They allow teams to work on documents together.F) C) and E)
G) B) and E)

Question 5

Which of the following statements about employees is not true?

Accepted Answer

A)   They may be considered "internal customers."
B)   They typically will not give company feedback on intranet sites.
C)   Intranets offer ways to engage them online.
D)   Online surveys may help company leaders better meet their needs.
E)   They may offer valuable feedback to company leaders.F) A) and E)
G) A) and D)

Question 6

When you give the speaker your undivided attention, you

Accepted Answer

A)   actually give the speaker's comments your undivided attention.
B)   focus on how the talk is delivered.
C)   focus on how interesting the speaker is.
D)   check to see whether the speaker maintains eye contact with the audience.
E)   focus on how well groomed and relaxed the speaker is.F) D) and E)
G) A) and B)

Question 7

During a telephone call, you should use your voice to project a friendly, competent image.

Accepted Answer

A) True 
 B)False

Question 8

Conference calls

Accepted Answer

A)   use video-based technology.
B)   avoid overlapping conversations.
C)   are generally expensive.
D)   connect multiple people in different locations.
E)   accommodate only one-way communication.F) A) and B)
G) A) and C)

Question 9

The communication skill we use most is listening.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not good advice for using your smartphone for work?

Accepted Answer

A)   Avoid talking in public for important calls.
B)   During meetings, set your phone to vibrate and move to a corner of the room.
C)   Avoid talking while driving.
D)   Use office phone principles.
E)   Schedule a time for important calls so you can talk privately.F) All of the above
G) A) and B)

Question 11

In some cultures, maintaining eye contact is not important and may even be considered impolite.

Accepted Answer

A) True 
 B)False

Question 12

The desire for face-to-face meetings crosses not only cultures, but generations as well.

Accepted Answer

A) True 
 B)False

Question 13

Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

Accepted Answer

Students will have a variety of answers....

Question 14

Which of the following is not a good way to improve your listening skills?

Accepted Answer

A)   Focus on the speaker's content rather than on how the talk is delivered.
B)   Keep an open mind to accept new information and points of view.
C)   Interrupt the speaker when you have a question or an idea to share.
D)   Involve yourself by mentally summarizing what the speaker is saying or by taking notes.
E)   Maintain eye contact with the speaker to show interest.F) All of the above
G) C) and E)

Question 15

What are some primary responsibilities of the leader of a meeting?

Accepted Answer

The leader should determine the purpose ...

Question 16

Answer the phone quickly to demonstrate that you care about your caller.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Accepted Answer

A)   You should avoid gestures because they distract from your message.
B)   Most cultures stress the importance of maintaining eye contact.
C)   You'll appear nervous if you lean forward during a business conversation.
D)   Receivers tend to misinterpret subtle upper-body movements.
E)   Facial expressions generally have the same meaning across cultures.F) A) and B)
G) B) and C)

Question 18

Multitasking while making a business call is not acceptable in most cases.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not an example of good telephone technique?

Accepted Answer

A)   Answer all calls by the second or third ring.
B)   If a caller asks a question you can't answer, end the call politely.
C)   Give the caller your full attention.
D)   Ask before you put someone on hold, allowing time for a response.
E)   Use the other person's name to personalize the conversation.F) C) and E)
G) B) and C)

Question 20

When you are involved in listening to a speaker, you

Accepted Answer

A)   think about how the information relates to your goals.
B)   prevent any uncomfortable silences.
C)   plan your response to the main points.
D)   identify the weakest arguments and supporting details.
E)   focus on the source of the content and evaluate its credibility.F) C) and D)
G) B) and C)

Exam 4: The Writing Process

The communication skill we use most is listening.

Correct AnswerverifiedShow Answer

What are the advantages and disadvantages of videoconferencing?

Correct AnswerverifiedVideoconferencing can save money that wo...View AnswerShow Answer

During a telephone call, you should use your voice to project a friendly, competent image.

Correct AnswerverifiedShow Answer

Conference calls

Correct AnswerverifiedShow Answer

Using your eyes is a particularly effective way to express meaning without words.

Correct AnswerverifiedShow Answer

What are some primary responsibilities of the leader of a meeting?

Correct AnswerverifiedThe leader should determine the purpose ...View AnswerShow Answer

Which of the following correctly describes an aspect of body movement as nonverbal communication?

Correct AnswerverifiedShow Answer

Give an example of a nonverbal message that reinforces a verbal message and of a nonverbal message that contradicts a verbal message.

Correct AnswerverifiedStudents will have a variety of answers....View AnswerShow Answer

Which of the following statements about employees is not true?

Correct AnswerverifiedShow Answer

When you give the speaker your undivided attention, you

Correct AnswerverifiedShow Answer

Which of the following statements about online meetings is not true?

Correct AnswerverifiedShow Answer

Multitasking while making a business call is not acceptable in most cases.

Correct AnswerverifiedShow Answer

In some cultures, maintaining eye contact is not important and may even be considered impolite.

Correct AnswerverifiedShow Answer

Answer the phone quickly to demonstrate that you care about your caller.

Correct AnswerverifiedShow Answer

Which of the following is not an example of good telephone technique?

Correct AnswerverifiedShow Answer

Which of the following is not a good way to improve your listening skills?

Correct AnswerverifiedShow Answer

When you are involved in listening to a speaker, you

Correct AnswerverifiedShow Answer

Poor listeners may not be aware of their weakness.

Correct AnswerverifiedShow Answer

The desire for face-to-face meetings crosses not only cultures, but generations as well.

Correct AnswerverifiedShow Answer

Which of the following is not good advice for using your smartphone for work?

Correct AnswerverifiedShow Answer

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Videoconferencing can save money that wo...
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The leader should determine the purpose ...
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Students will have a variety of answers....
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