Question 1

Which of the following statements about the NFL's Player Tracking system,as described in the chapter case,is not true?

Accepted Answer

A)  It was designed to share information with fans.
B)  It was primarily designed to increase sales of food and beverages
C)  It uses RFID sensors to record player movements.
D)  It helps coaches make decisions during a game.
E)  It was designed to increase fan involvement.F) C) and D)
G) A) and D)

Question 2

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

Accepted Answer

A)  TPS
B)  An extranet
C)  KMS
D)  CRM
E)  MISF) A) and E)
G) C) and D)

Question 3

All of the following are capabilities of enterprise social networking tools except:

Accepted Answer

A)  the ability to set up member profiles.
B)  the ability to share,store,and manage content.
C)  the ability to establish groups and team workspaces.
D)  tagging and social bookmarking.
E)  supply chain management.F) A) and D)
G) A) and C)

Question 4

Which of the following decisions requires knowledge based on collaboration and interaction?

Accepted Answer

A)  How long will it take to manufacture this product?
B)  Should we work with outside vendors on new products and services?
C)  In which geographical locations are our products garnering the most sales?
D)  Which product design is the most efficient for the user in terms of energy use?
E)  How can we produce this product more cheaply?F) All of the above
G) A) and B)

Question 5

A(n) ________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

Accepted Answer

A)  transaction processing
B)  enterprise
C)  automatic reporting
D)  management information
E)  knowledge managementF) C) and E)
G) C) and D)

Question 6

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

Accepted Answer

A) True 
 B)False

Question 7

What is a digital dashboard,and why are they becoming an increasingly popular tool?

Accepted Answer

A digital dashboard displays graphical i...

Question 8

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

Accepted Answer

A)  MIS
B)  TPS
C)  UPS
D)  DSS
E)  CRMF) B) and C)
G) B) and E)

Question 9

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group,such as human resources.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following types of system enables management to make better decisions regarding their suppliers?

Accepted Answer

A)  SCM
B)  TPS
C)  KMS
D)  ERP
E)  MISF) A) and E)
G) A) and D)

Question 11

What are cross-functional business processes? Give an example.

Accepted Answer

Cross-functional processes are those tha...

Question 12

Telepresence technology is primarily designed to:

Accepted Answer

A)  allow managers to observe how employees behave.
B)  allow employees to share ideas and plans in real time.
C)  provide managers with a tool to visualize corporate performance.
D)  store the firm's visual content like videos.
E)  enable the sales force to keep track of customer orders.F) A) and E)
G) B) and D)

Question 13

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Accepted Answer

A) True 
 B)False

Question 14

For nonroutine decision making,managers rely on decision support systems.

Accepted Answer

A) True 
 B)False

Question 15

An organization's MIS and DSS supply an ESS with summarized information.

Accepted Answer

A) True 
 B)False

Question 16

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Accepted Answer

A) True 
 B)False

Question 17

All of the following are examples of business intelligence systems except a system that:

Accepted Answer

A)  summarizes and reports on a company's basic operations.
B)  tracks the flows of materials in a factory.
C)  focuses on problems that are unique and rapidly changing.
D)  compares total annual sales figures for specific products to planned targets.
E)  addresses nonroutine decisions.F) A) and B)
G) None of the above

Question 18

Transaction-level information is essential for operational management to plan future production levels.

Accepted Answer

A) True 
 B)False

Question 19

You have been hired by an international architectural firm,with offices in Singapore,Paris,and Mumbai.The firm would like architects and draftspeople from different teams to be able to collaborate efficiently.How will you determine what the best collaboration tools are for their needs?

Accepted Answer

The first step in evaluation is to deter...

Question 20

Which of the following is a routine question that might be answered by an MIS system?

Accepted Answer

A)  Creating a new product
B)  Estimating the effect of changing costs of supplies
C)  Calculating the best trucking routes for product delivery
D)  Compare planned to actual sales for each quarter
E)  Forecasting new industry trendsF) D) and E)
G) A) and B)

Exam 2: Global E-Business and Collaboration

What are cross-functional business processes? Give an example.

Correct AnswerverifiedCross-functional processes are those tha...View AnswerShow Answer

A TPS is an information system that keeps track of all of the daily routine transactions of a business.

Correct AnswerverifiedShow Answer

Which of the following types of system enables management to make better decisions regarding their suppliers?

Correct AnswerverifiedShow Answer

You have been hired by an international architectural firm,with offices in Singapore,Paris,and Mumbai.The firm would like architects and draftspeople from different teams to be able to collaborate efficiently.How will you determine what the best collaboration tools are for their needs?

Correct AnswerverifiedThe first step in evaluation is to deter...View AnswerShow Answer

Which of the following statements about the NFL's Player Tracking system,as described in the chapter case,is not true?

Correct AnswerverifiedShow Answer

For nonroutine decision making,managers rely on decision support systems.

Correct AnswerverifiedShow Answer

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole.

Correct AnswerverifiedShow Answer

All of the following are capabilities of enterprise social networking tools except:

Correct AnswerverifiedShow Answer

Which of the following decisions requires knowledge based on collaboration and interaction?

Correct AnswerverifiedShow Answer

Which of the following is a routine question that might be answered by an MIS system?

Correct AnswerverifiedShow Answer

Cross-functional systems are being phased out in favor of systems that support business processes within a single functional group,such as human resources.

Correct AnswerverifiedShow Answer

An organization's MIS and DSS supply an ESS with summarized information.

Correct AnswerverifiedShow Answer

A(n) ________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

Correct AnswerverifiedShow Answer

IT governance refers to the overall decision-making that guides the IT strategy of a firm.

Correct AnswerverifiedShow Answer

Telepresence technology is primarily designed to:

Correct AnswerverifiedShow Answer

Which of the following would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making?

Correct AnswerverifiedShow Answer

Transaction-level information is essential for operational management to plan future production levels.

Correct AnswerverifiedShow Answer

All of the following are examples of business intelligence systems except a system that:

Correct AnswerverifiedShow Answer

What is a digital dashboard,and why are they becoming an increasingly popular tool?

Correct AnswerverifiedA digital dashboard displays graphical i...View AnswerShow Answer

Which of the following would you use in order to determine which of your suppliers has the best and worst records for meeting your production schedules?

Correct AnswerverifiedShow Answer

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Cross-functional processes are those tha...
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The first step in evaluation is to deter...
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A digital dashboard displays graphical i...
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